We again express our deepest apologies for the busing shortage at the 2015 REVEL Rockies Marathon & Half. An email has just been sent to those who were affected by the shortage with information on how to receive a 100% refund for their registration fees or a code for a free race at any 2015 or 2016 REVEL event. Please feel free to email any questions to firstname.lastname@example.org
July 20, 2015
We deeply regret the travesty caused by the bus shortage yesterday.
Although we received absolute positive confirmation in the months, weeks, days, and hours before the race from our contracted 3rd party that 52 buses would service our event, only a small fraction of those buses arrived. When it became clear that our contractor failed to deliver services as agreed, it was determined that there was no possible way to hold the half marathon under the time constraints of our permit.
With that being said, we wish to express that we take full ownership for what happened. We are ultimately responsible for executing the event that was promised and paid for, regardless of the complete failure of any 3rd party.
We have therefore made the determination to refund 100% of the entry fees of those who were affected in both the half and full marathon. Because we do not store credit card information, we will be developing a web page to facilitate the refund process. As such, we will be sending an email before July 27 to all affected runners with an individualized link that you can click to process the refund to any credit card you wish. Alternatively, affected runners may choose to accept a complimentary entry to any of the 2015 or 2016 REVEL events. Information regarding how to complete this process will be included in the forthcoming email.
We realize that this small gesture does not compensate for the time and money that you invested in this experience but hope you will accept the refund with our sincerest apologies.
– The REVEL Team
July 19, 2015
As runners ourselves we are deeply sorry for today's bus shortage.
For those of you affected, we will be preparing our plan of action shortly. Please accept our sincerest apologies and know that we will do everything in our power to make it right.
Because communication was difficult at the start line, here is recap of what happened. ATS bussing company had committed under contract to provide us 52 buses, which is more than enough to tranport all runners to the start line in a single trip. This is the same company that successfully provided busing for REVEL Rockies last year. In our communication with them the weeks, days, and even morning of the event, they assured us everything was set. We even preformed a pre-race course drive and confirmed numbers with them in the days before the event. The morning of the event, even after hours of waiting, they continued to assure us that the buses were on the way. After the delays reached the point that we realized the buses were not on the way and we could no longer hold the event under the time constraints of our permits, we made the decision to cancel the half marathon.
We take complete responsibility for this disaster and will gladly accept your constructive ideas and criticism as we evaluate and analyze the various options.
The REVEL Team
July 18, 2015
Attention HALF MARATHON participants: Did you hear the good news? Espresso Evergreen is donating 50% of race morning proceeds to our awesome charity partner DriveSmart! Bring a little cash for this great cause and start your morning off right with coffee, breakfast burritos, and breakfast carbs!.
July 16, 2015
We are pleased to announce the U.S. Army as a Silver Sponsor!
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